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Terms and Condition

Store Regulations

1 Preliminary Provisions

The OasisPure online store, available at https://www.oasispure.eu, is operated by OasisPure Technologies Sp. z o.o., based in Poznań at 60-105, ul. Kopanina 28/32, 302/C, entered into the National Court Register by the District Court for the capital city of Warsaw, 14th Commercial Division of the National Court Register under number KRS 0001136104, NIP 1133150182, REGON 540087968.

2 Definitions

  • Buyer – any entity making purchases through the Store.
  • Seller – OasisPure Technologies Sp. z o.o., based in Poznań at 60-105, ul. Kopanina 28/32, 302/C, entered into the National Court Register by the District Court for the capital city of Warsaw, 14th Commercial Division of the National Court Register under number KRS 0001136104, NIP 1133150182, REGON 540087968.
  • Entrepreneur – a natural person, legal person, or an organizational unit without legal personality, to which a separate act grants legal capacity, using the Store.
  • Store – the online store operated by the Seller at https://www.oasispure.eu.
  • Distance Contract – a contract concluded with the Buyer within an organized system of distance contract conclusion (within the Store), without the simultaneous physical presence of the parties, using only one or more means of distance communication until the contract is concluded.
  • Regulations – these store regulations.
  • Order – the Buyer's declaration of intent submitted via the Order Form, directly aimed at concluding a Product Sales Agreement with the Seller.
  • Account – a collection of resources marked with an individual name (login) and password provided by the Buyer, in the Seller's ICT system, in which the Buyer’s data is stored, including information about placed Orders.
  • Registration Form – a form available in the Store, allowing the creation of an Account.
  • Order Form – an interactive form available in the Store, enabling the placement of an Order, especially by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
  • Cart – a part of the Store's software where the Products selected by the Buyer for purchase are visible, and where it is possible to determine and modify the Order data, especially the quantity of products.
  • Product – a movable item/service available in the Store that is the subject of a Sales Agreement between the Buyer and the Seller.
  • Sales Agreement – a contract for the sale of a Product concluded or concluded between the Buyer and the Seller via the online Store. Depending on the characteristics of the Product, this also includes a service contract or a contract for specific work.
  • Consumer – a natural person making a purchase in the online Store not directly related to their business or professional activity, as defined by the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended).
  • Newsletter – an electronic service provided by the Seller, allowing interested Buyers to automatically receive the most important information related to the online Store at the provided email address/phone number.

3 Contact with the Store

  • Seller’s address: ul. Kopanina 28/32, 302/C, 60-105 Poznan
  • Seller’s email address: info@oasispure.eu
  • Seller’s phone number: 453 336 361
  • The Buyer can contact the Seller using the addresses and phone numbers provided in this paragraph.
  • The Buyer can contact the Seller by phone between 9:00 a.m. and 5:00 p.m.

4 Technical Requirements

To use the Store, including browsing the Store's assortment and placing orders for Products, the following requirements must be met:

  • having an end device with Internet access and a web browser,
  • having an active email account,
  • cookies enabled.

5 General Information

  • To the fullest extent permitted by law, the Seller is not responsible for disruptions, including interruptions, in the operation of the Store caused by force majeure, unlawful actions of third parties, or incompatibility of the online Store with the Buyer’s technical infrastructure.
  • Browsing the Store's assortment does not require creating an Account. Placing orders by the Buyer for Products in the Store's assortment is possible either after creating an Account in accordance with 6 of the Regulations or by providing the necessary personal and address data to fulfill the Order without creating an Account.
  • The prices listed in the Store are in euros (€) and include VAT. If another currency is available, the conversion will be based on the average NBP exchange rate on the date of placing the order.
  • When the nature of the subject of the Agreement does not allow, reasonably assessing, to calculate the final price in advance, information on how the price will be calculated and on transport, delivery, postal service fees, and other costs will be provided in the Product description in the Store.

6 Creating an Account in the Store

  • To create an Account in the Store, you must fill out the registration form. The following data is required:
  • Creating an Account in the Store is free of charge.
  • Logging into the Account is done by entering the login and password set in the registration form.
  • The Buyer may delete the Account at any time, without giving any reason and without incurring any charges, by sending a request to the Seller, in particular via email or in writing to the addresses provided in 3.
  • Creating an Account or placing an Order means that the Buyer has read and accepted the Terms and Conditions.
  • Registered Users who log into their oasispure.eu account get access to special promotions on Products available only to logged-in Users.

7 Order Placement Rules

To place an Order, follow these steps:

  1. Log in to the Store.
  2. Select the Product and click the "Add to Cart" button.
  3. If ordering without registration, fill in the order form with recipient details and delivery address, choose a delivery method, and provide billing details if different.
  4. Click the "Order and Pay" button and confirm the order.
  5. Choose a payment method and pay within the specified time, as per 8 pt. 3.

8 Delivery and Payment Methods

The Buyer can choose from the following delivery methods:

  • Courier delivery;
  • Cash on delivery;

The Buyer can choose from the following payment methods:

  • Payment on delivery;
  • Cash on delivery;
  • Bank transfer to the Seller's account;
  • Electronic payments;
  • Credit/debit card payments;
  • Installment payment (consumer credit only).

Detailed information about delivery and payment methods is available on the Store's website.

9 Execution of the Sales Contract

  • The Sales Contract is concluded after the Buyer places an Order using the Store's order form as per 7 of the Terms.
  • After placing the Order, the Seller immediately confirms receipt and accepts the Order by sending an email to the address provided during ordering. This email confirms receipt, acceptance, and contract conclusion.
  • In case the Buyer chooses:
    • Bank transfer, electronic payment, or card payment – the Buyer must pay the full amount within 3 calendar days, or the Order will be canceled.
    • Cash on delivery – the Buyer must pay upon receiving the shipment.
    • Cash payment upon personal pickup – the Buyer must pay within 7 days of notification that the shipment is ready.
    • The Product will be shipped within the time specified in its description, using the selected method. For products with different delivery times, the longest applies.
  • The delivery time starts from:
    • Bank transfer, electronic payment or card – from the date the Seller's account is credited;
    • Cash on delivery – from the contract conclusion date;
    • For products with different availability times, the longest applies.
  • Delivery is only within the EU. Orders are delivered within 14 days unless otherwise stated.
  • Delivery is paid unless the contract states otherwise. Costs are shown on the website and during checkout.
  • Buyers may receive either a receipt or a VAT invoice. As per the VAT Act of March 11, 2004, and the Minister of Finance Regulation of December 3, 2013, a buyer's signature is not required for a VAT invoice.
  • Providing a tax ID (NIP) is required to issue a VAT invoice to a business.
  • The Seller can issue a VAT invoice based on a receipt only if the receipt includes the Buyer’s NIP number.
  • Only one payment method can be selected per Order.
  • According to the VAT Act, the Buyer agrees to receive invoices and correction invoices electronically.
  • After receiving the Product, if the Consumer withdraws from the contract or receives a refund due to a complaint, a correction invoice will be emailed and must be confirmed. Refund processing may depend on this confirmation.

10 Right of Withdrawal from the Agreement

  • A consumer who has entered into a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring any costs, except for the costs specified in point 8.8 of the Terms and Conditions. To meet the deadline, it is sufficient to send a statement before the deadline expires. The withdrawal statement can be made, for example:
    • in writing to the address: OasisPure Technologies Sp. z o.o., ul. Kopanina 28/32, 302/C, 60-105 Poznan;
    • electronically via email to: info@oasispure.eu.
  • A sample withdrawal form is included in Appendix 2 of the Consumer Rights Act and is also available via this link. The consumer may use the form, but it is not obligatory.
  • Exceptions to the right of withdrawal according to Article 38 of the Consumer Rights Act: The right of withdrawal does not apply to contracts: where the subject of the service are water purifier cartridges/filter replacements sold separately or as part of a water purifier kit, i.e., goods delivered in sealed packaging that cannot be returned after opening due to health protection or hygiene reasons, if the packaging was opened after delivery; or where the subject of the service are water purifier cartridges/filter replacements sold separately or as part of a water purifier kit, i.e., goods that after delivery, by their nature, become inseparably combined with other goods.
  • The withdrawal period starts:
    • for contracts where the Seller delivers a Product and is obliged to transfer its ownership (e.g., Sales Contract) – from the moment the Product is taken into possession by the Buyer or a third party indicated by the Buyer other than the carrier, and in the case of a contract that: (1) involves multiple Products delivered separately, in batches, or in parts – from the moment the last Product, batch, or part is taken into possession; or (2) involves regular delivery of Products for a specified time – from the moment the first Product is taken into possession;
    • for other contracts – from the date the contract is concluded.
  • In the case of withdrawal from a distance contract, the contract is considered not concluded.
  • The Seller is obliged to refund all payments made by the Buyer, including the delivery costs (except for additional costs resulting from the Buyer's chosen delivery method that is other than the cheapest standard delivery method available in the Online Store) without undue delay, and in any case no later than 14 calendar days from the day of receiving the Buyer's withdrawal statement. The Seller will refund the payment using the same method of payment used by the Buyer, unless the Buyer explicitly agrees to another method of return that does not incur any costs for the Buyer. In the case of payment by card, the refund will be made to the bank account associated with the card used for payment. If the Seller has not proposed to collect the Product from the Buyer, they may withhold the payment refund until the Product is returned or proof of its return is provided by the Buyer, whichever event occurs first.
  • The Buyer is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, no later than 14 calendar days from the date of withdrawal, unless the Seller proposed to collect the Product themselves. To meet the deadline, it is sufficient to send the Product before the deadline expires. The Buyer may send the Product to: OasisPure Technologies Sp. z o.o., ul. Kopanina 28/32, 302/C, 60-105 Poznan.
  • The Buyer is responsible for any reduction in the value of the Product resulting from its use in a way that exceeds what is necessary to ascertain its character, features, and functioning.
  • Possible costs related to the Buyer's withdrawal from the contract that the Buyer is required to bear:
  • If the Buyer chose a delivery method other than the cheapest standard delivery method available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the Buyer.
  • The Buyer bears the direct cost of returning the Product.
    • In the case of a service Product whose performance - at the explicit request of the Buyer - began before the withdrawal period expired, the Buyer, who exercises the right to withdraw from the contract after making such a request, is obliged to pay for the services performed until the withdrawal. The amount to be paid is calculated proportionally to the extent of the service performed, taking into account the agreed price or remuneration. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service performed.
    • The right of withdrawal from a distance contract does not apply to the following contracts:
    • service contracts if the Seller has fully performed the service with the express consent of the Buyer, who was informed before the performance that, after the service is performed, the right of withdrawal would be lost;
    • contracts where the price or remuneration depends on fluctuations in the financial market which cannot be controlled by the Seller and which may occur before the withdrawal period expires;
    • contracts for non-prefabricated products made according to the Buyer's specifications or for fulfilling their individual needs;
    • contracts for products that spoil quickly or have a short shelf life;
    • contracts for products delivered in sealed packaging that cannot be returned to resale after opening due to health protection or hygiene reasons, especially earphones, toothbrushes, razors, towels;
    • contracts for products that, due to their nature, become inseparably connected with other things after delivery;
    • contracts for alcoholic beverages, the price of which was agreed at the conclusion of the Sales Agreement, which can only be delivered after 30 days, and whose value depends on fluctuations in the market, which cannot be controlled by the Seller;
    • contracts where the Buyer explicitly requested the Seller to come for urgent repairs or maintenance; if the Seller also provides other services than those requested by the Buyer or delivers products other than replacement parts necessary for repairs or maintenance, the right of withdrawal applies to those additional services or products;
    • contracts for audio or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery;
    • contracts for products that spoil quickly, have a short shelf life, or have defects that prevent further sale;
    • contracts for products on which Google account security has been enabled, preventing the phone from being unlocked and prepared for further sale;
    • contracts for the supply of newspapers, periodicals, or magazines, except for subscription agreements;
    • contracts concluded through public auctions;
    • contracts for accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to recreation, entertainment, sports, or cultural events, if the contract specifies the date or period of service delivery;
    • contracts for the delivery of digital content not stored on a physical medium, if the performance of the service started with the Buyer's explicit consent before the withdrawal period expired and after being informed by the Seller about the loss of the right of withdrawal.

11 Complaint and Warranty

  • The products sold in the Store are brand new.
  • The Seller is obligated to deliver the purchased goods to the Buyer free from defects and in accordance with the actual condition in the following areas:
    • (i) description, type, quantity, quality, completeness, and functionality;
    • (ii) suitability for a specific purpose, which the Buyer informed the Seller about no later than at the time of the conclusion of the contract and which the Seller accepted;
    • (iii) delivery with packaging, accessories, and instructions that the Buyer can reasonably expect;
    • (iv) quality, as provided in a sample or model, which the Seller presented to the Buyer before the conclusion of the contract. This quality should match the description of the sample or model. The Seller is not responsible for a non-conformity of the product if, no later than at the time of the conclusion of the contract, the Buyer was explicitly informed that a specific characteristic of the product deviates from the requirements of the agreement and the Buyer has explicitly accepted such a deviation.
  • In the event of a defect in the product purchased from the Seller, the Buyer has the right to file a complaint under the legal warranty provisions or under the product's warranty terms.
  • The complaint must be submitted in writing or by email to the Seller's addresses indicated in this regulation.
  • It is recommended to include in the complaint a brief description of the defect, the circumstances (including the date and proof of purchase) of its occurrence, the Buyer's details, and the Buyer's claim regarding the defective product.
  • The Seller will address the complaint promptly, no later than 14 days from receiving the complaint. If the Seller does not respond within this period, the Buyer's complaint will be considered justified. If the complaint is incomplete and the Seller cannot process it (e.g., the Buyer submits the complaint but does not provide the product for technical inspection), the period starts when the Buyer provides the missing information.
  • Products returned as part of the complaint procedure should be sent to the address indicated in 3 of this regulation.
  • If a warranty is provided for the product, the warranty terms and conditions will be included in the product description in the Store. The Seller will also provide the Buyer with a warranty card for the product.

12 Out-of-Court Complaint and Claim Resolution Procedures

  • Detailed information about the Buyer's ability to use out-of-court procedures for complaint resolution and claim enforcement, as well as the conditions for access to these procedures, is available at the offices and websites of local (city) consumer ombudsmen, consumer protection organizations, provincial inspection authorities, and at the following websites of the Office for Competition and Consumer Protection: www.uokik.gov.pl/spory_konsumenckie.php, www.uokik.gov.pl/sprawy_indywidualne.php and www.uokik.gov.pl/wazne_adresy.php.
  • The Buyer has the following options to use out-of-court procedures for resolving complaints and claims:
    • The Buyer can submit a dispute to a permanent consumer arbitration court as referred to in Article 37 of the Act of December 15, 2000 on Trade Inspection (Dz.U. 2014, Poz. 148, with subsequent amendments).
    • The Buyer can submit a case to a regional Trade Inspection Inspector pursuant to Article 36 of the Act of December 15, 2000 on Trade Inspection (Dz.U. 2014, Poz. 148, with subsequent amendments) to initiate a mediation procedure to resolve a dispute with the Seller.
    • The Buyer can also obtain free assistance in resolving a dispute with the Seller from the local (city) consumer ombudsman or from consumer protection organizations (e.g., the Federation of Consumers, the Polish Consumers' Association).

13 Personal Data in the Online Store

  • The administrator of the personal data of the Buyer collected through the Online Store is the Seller.
  • The personal data of the Buyer collected by the administrator via the Online Store is collected for the purpose of performing the sales contract, and, if the Buyer consents, also for marketing purposes. In case of marketing consent from the Buyer and an order placed by the Buyer, the personal data of the Buyer (email address) may be used to send the Buyer a message from the Seller or a partner of the Seller asking for a review of the purchase to improve customer service quality.
  • The recipients of the personal data of the Buyers of the Online Store may be:
    • If the Buyer has chosen a postal or courier delivery method, the Administrator provides the collected personal data to the selected transport service provider or intermediary responsible for shipping on behalf of the Administrator.
    • If the Buyer uses an electronic payment method or a credit card payment, the Administrator provides the collected personal data to the selected payment processor responsible for processing payments in the Online Store.
  • The Buyer has the right to access their data, correct it, restrict its processing, and file a complaint with the Data Protection Authority (UODO).
  • Providing personal data is voluntary, but failure to provide the necessary data required for the completion of the sales contract will prevent the conclusion of the contract.
  • All information on the processing of personal data by the Administrator is included in the privacy policy.

14 Final Provisions

  • The Seller reserves the right to change the content of these Terms and Conditions for important reasons, such as:
    • The need to adapt the Terms and Conditions to current legal regulations;
    • The need to adapt the Terms and Conditions to public authority guidelines, orders, judgments, decisions, interpretations, directives, or decisions;
    • Expansion or modification of the Store's functionality, including the introduction of new services or modification of existing functionalities;
    • Change in technical conditions for providing electronic services;
    • The need to remove ambiguities, errors, or typographical mistakes that may have occurred in the Terms and Conditions;
    • Update of contact details or links in the Terms and Conditions;
    • Prevention of abuse;
    • Improvement of customer service quality;
    • Update of the process for entering into contracts through the Store.
  • Information about the amendment to the Terms and Conditions will be sent to Customers via email to the address provided during registration and announced on the Store's website. / The announcement of the change to the Terms and Conditions will be posted on the Store's website and will also be displayed when the Customer logs into their account.
  • The Seller declares that the current version of the Terms and Conditions is posted on the website www.oasispure.eu and applies after 14 days from the date of its announcement.
  • A change in the Terms and Conditions does not affect previously placed orders.
  • If the Customer does not accept the new content of the Terms and Conditions, they may terminate the agreement at any time by deleting their account or sending such information to the Seller's email address: info@oasispure.eu.
  • In matters not regulated by these Terms and Conditions, the relevant provisions of Polish law shall apply, in particular the Act of April 23, 1964 - Civil Code (Journal of Laws 1964 No. 16, item 93, as amended).

Review Regulations for Adding Reviews on OasisPure.eu Online Store

1 General Provisions

  • These regulations define the rules for posting User Reviews regarding products offered in the OasisPure.eu online store, operated by OasisPure Technologies Sp. z o.o., hereinafter referred to as the Operator.
  • By submitting a Review to OasisPure.eu, the User accepts and agrees to abide by the rules of these Regulations.
  • A User's Review is a fragment of information (statement) posted by them on the OasisPure.eu platform, hereinafter referred to as OasisPure, closely linked to their subjective view on the subject of the statement.

2 General Rules

  • To be published on the Service, the Review must be written in Polish and be factual and as objective as possible regarding the described product.
  • Published statements are subjective Reviews of Users; the Operator is not responsible for their content.
  • To post a review, the User must log in to their account in the store.
  • The Review submitted by the User will be published after content verification by the e-commerce team. The Operator also reserves the right to reject submitted Reviews if they violate the provisions of these Regulations or applicable law.
  • The User declares that their statement does not violate applicable laws or the rights of third parties. The User is fully responsible for the statements they post on the OasisPure.eu store.
  • The Operator does not edit Reviews/Statements posted by Users but reserves the right to remove them (reject them), especially if:
    • they violate applicable provisions of Polish and international law, incite racial, religious, ethnic hatred, or contain fascist, pornographic, or generally recognized vulgar content, promote violence, insult religious feelings, or violate good morals.
    • they contain advertising content or other commercial content.
    • they contain links to other websites or entities other than https://www.mi-home.pl, particularly to competing websites, online stores, and price comparison sites.
    • they contain personal data, contact details, email addresses, private numbers, Skype, etc.
    • they violate patent rights, copyrights, trade secrets, or other intellectual property rights.
    • they do not relate in whole or in part to the reviewed product.
    • they have no substantive value.
    • they contain spam content.
    • they are a copy of another User's Review in whole or in part, a review from the product manufacturer, or contain excerpts from other sources, and they cannot be a copy of one's own Review.
    • they do not describe the product's features in any way.
    • they do not contain Polish diacritics.
    • they are written incorrectly according to Polish spelling and grammar rules.
    • they are written entirely in capital letters.
  • User content may be shared with entities authorized to receive it under applicable law, including appropriate law enforcement or justice authorities.
  • The product's Buyer Rating is the average calculated based on individual Buyer ratings.
  • The Seller may require that a User's review of a product available in the Store be preceded by a declaration (by marking the appropriate box) that they have purchased or used the product being reviewed. Reviews from Users with an active account in the Store and who have purchased the product for which they are posting the review will be marked with the symbol 'Verified Purchase'.
  • The statutory right to withdraw from the agreement for services for which the Buyer is obliged to pay a price does not apply if the Seller has fully performed the service with the explicit and prior consent of the Buyer, who has been informed before the service began that after the service is provided by the Seller, the right to withdraw from the agreement will be lost, and the Buyer has acknowledged this.

3 Contact with the Store

  • Seller's address: ul. Kopanina 28/32, 302/C, 60-105 Poznan
  • Seller's email address: info@oasispure.eu
  • Seller's phone number: 453 336 361
  • The Buyer can contact the Seller using the addresses and phone numbers provided in this paragraph.
  • The Buyer can contact the Seller by phone from 9:00 AM to 5:00 PM.

4 Copyright

  • The User grants the Operator an unlimited license to use, distribute, publish, copy, modify, and distribute by OasisPure Technologies any information posted by them on Mi-Home, particularly Reviews and Statements.
  • Under the granted license, the Operator has the right to
    • distribute Reviews by making them publicly available in such a way that everyone can access them at a time and place of their choosing (Internet), publicly display, and republish them.
    • record and reproduce Reviews – making copies of Reviews using any technique, including printing, reprography, magnetic recording, and digital techniques.
    • use Reviews in any parts, grant sublicenses to third parties to use the work or part of it, use the work or any part of it for the promotion and advertising of OasisPure Technologies Sp. z o.o. At the same time, the author granting the license ensures OasisPure Technologies that the Review/Statement is original and results from the User's own intellectual work and does not infringe third-party copyrights. In case of false statements, the User will be liable to third parties for violating their rights.

5 Final Provisions

  • The Operator reserves the right to contact the user posting reviews at the provided email address.
  • The Operator reserves the right to change these Regulations at any time. Any changes to the Regulations take effect once they are posted on the Operator's website.